Processing Time
All orders are processed within 1–2 business days after order is received.
Orders placed on weekends or holidays will be processed the next business day.
If we experience a high volume of orders, processing may take an additional day. You’ll be notified by email if there is any significant delay.
Shipping Rates & Delivery Times
We offer reliable and affordable shipping options across the United States.
Shipping Method Estimated Delivery
Standard Shipping 3–7 business days
Expedited Shipping 2–4 business days
Free Shipping Orders over $29 (U.S. only)
Delivery times are estimates and may vary due to carrier delays or holidays.
Order Tracking
Once your order ships, you’ll receive an email with your tracking number.
Tracking information typically updates within 24 hours after shipment.
Shipping Locations
We currently ship to all U.S. states and territories.
International shipping will be available soon — please subscribe to our newsletter for updates.
Lost or Damaged Packages
Zenya Tea Shop is not responsible for lost or stolen packages once they are marked “delivered” by the carrier.
If your order arrives damaged, please contact us immediately at info@zenyateashop.com with photos of the packaging and product — we’ll make it right.
Address Accuracy
Please double-check your shipping address before checkout.
We cannot reroute packages once shipped and are not responsible for delays or losses caused by incorrect addresses.
Questions
If you have any questions about your order or shipping, reach out to us at info@zenyateashop.com
— our team is always happy to help.